Available for new projects

Instructional &
Experience Design

I design learning experiences that stick — blending cognitive science, UX thinking, and compelling storytelling to build training that actually changes behavior.

8+
Years Experience
40+
Courses Designed
15k+
Learners Reached
Articulate Storyline eLearning

Raising the Net Promoter Score

An immersive scenario-based eLearning module designed to help client-facing teams understand, influence, and elevate Net Promoter Score. Learners navigate real-world client interactions, receive adaptive feedback, and develop the strategic mindset needed to turn detractors into promoters — built in Articulate Storyline 360 with custom JavaScript and branching logic.

Storyline 360
Custom JS
SCORM 1.2
Scenario-Based
Open Full Screen
Course preview
Click to launch course
Ritchie Owens

Designing learning
that actually works

Hi, I'm Ritchie — an Instructional Designer and Learning Experience Strategist with 8+ years helping organizations transform complex knowledge into engaging, measurable learning journeys.

My approach sits at the intersection of cognitive load theory, UX design, and performance consulting. Whether I'm designing a branching Storyline simulation, a microlearning series, or a full curriculum map, I always start with the end behavior in mind and work backwards to the experience.

Articulate Storyline 95%
Rise 360 90%
Instructional Design 98%
UX / Prototyping 80%
Video Production 75%
LMS Administration 85%
Let's Work Together

Skills

From needs analysis to launch, I deliver end-to-end learning solutions tailored to your audience and business objectives.

eLearning Development

Fully interactive SCORM/xAPI-compliant courses built in Articulate Storyline or Rise 360 — scenario-based, gamified, or microlearning formats.

Curriculum Design

End-to-end curriculum mapping aligned to performance outcomes — from competency frameworks and learning journeys to assessment strategy.

ILT / VILT Design

Facilitator guides, participant workbooks, and activity design for instructor-led and virtual classroom environments.

Needs Analysis & Consulting

Performance gap analysis, SME interviews, and learning strategy consulting to ensure training solves the right problem.

Job Aids & Performance Support

Infographics, quick-reference cards, and on-the-job support tools that reinforce learning at the point of need.

Evaluation & Analytics

Kirkpatrick-aligned evaluation design, LMS reporting dashboards, and data storytelling to demonstrate learning ROI.

Current Projects

A selection of recent work spanning eLearning, blended learning, and experience design across industries.

The Art and Science of Color
Color Theory · Art & Design

The Art and Science of Color: Exploring Color

A visually rich Canvas LMS course exploring how color shapes the world around us — from how artists wield it to evoke emotion, to the psychology behind everyday design decisions. Built for students and curious creatives alike.

Resonance — screenshot 1 Resonance — screenshot 2 Resonance — screenshot 3
Sci-Fi · Interactive Experience

Resonance

A near-future first-person psychological sci-fi game in which the player serves as a systems engineer aboard humanity's first resonance research station — maintaining an experiment that gradually begins to alter reality itself.

Launch enablement phase-gate diagram
Client Enablement · SaaS

New Product Launch Enablement

An end-to-end training program aligned to product phase gates — RTM, RTS, and GA — combining ADDIE methodology, role-based eLearning, and a feedback loop that shaped the final release.

Résumé

A snapshot of my professional journey. Download the full version below.

Experience
Jun 2024 – Present
Lead Client Training Consultant
Cotiviti · Remote

Part of a Stevie Award–winning client training team. Architect end-to-end training solutions for Quality & Stars, Engagement Hub, and Medical Intelligence platforms — from needs analysis and content design to delivery and outcome tracking. Collaborate cross-functionally with product teams to keep materials current with every release cycle.

Mar 2022 – May 2024
Senior Associate, Enterprise Data Literacy & Culture
KPMG · Remote

Championed firm-wide data literacy across a global professional services organization. Applied the ADDIE model to design micro-learning modules grounded in adult learning theory, and led UX research that produced educational journey maps optimizing learning paths for thousands of stakeholders. Spearheaded strategic branding initiatives that elevated the credibility and reach of the data literacy program.

May 2021 – Dec 2021
Learning Experience Designer
Ellucian · Remote

Engineered digital learning solutions for colleges and universities on Blackboard and Canvas. Redesigned a 15-week curriculum into an intensive 8-week format without sacrificing learning outcomes, and led faculty development initiatives that accelerated LMS adoption across partner institutions.

Apr 2019 – Apr 2022
Senior Media Developer, Interactive Sales Presentation
Transform Home Improvement Products · Longwood, FL

Built immersive, interactive sales and training experiences using C#, Unreal Engine, and Unity 3D. Developed 3D models with UV mapping, designed intuitive UI/UX interfaces, and created animations that translated complex product concepts into compelling visual narratives — driving engagement across multiple digital platforms.

Education & Certifications
Jan 2020 – Dec 2021
Master of Fine Arts — Instructional Design & Technology, eLearning
University of Central Florida

Focused on the intersection of design craft and digital learning — developing immersive, visually driven eLearning experiences grounded in sound instructional theory.

Sep 1990 – May 1995
Bachelor of Arts — Fine Art, Concentration in Graphic Design
Lehigh University

Built a strong visual communication foundation that continues to inform every learning experience and interface design produced today.

Anticipated Dec 2026
Doctor of Philosophy, Psychology
Grand Canyon University

Chi Phi · American Psychological Association

Want the full picture?

Download my complete résumé as a PDF — includes all projects, tools, and references.

Download Résumé (PDF)

Let's build something meaningful together

Whether you have a project in mind, want to discuss a collaboration, or just want to connect — my inbox is always open.

Send a Message